Privacy policy
✦ Last update ·
At Zappy, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app, website, and services.
By using Zappy, you agree to the practices described below.
1. Information we collect
We collect only what’s necessary to provide and improve our services.
INFORMATION YOU PROVIDE
Name, email address, phone number
Account and identity verification details (KYC), when required
Payment and transaction-related information
Support messages or feedback you send us
INFORMATION COLLECTED AUTOMATICALLY
Device information (device type, OS, app version)
Log data (IP address, timestamps, activity logs)
Usage data (features used, session duration)
2. How we use your information
We use your information to:
Create and manage your Zappy account
Process transactions, swaps, and card payments
Enable social features (sending, requesting, shared pools)
Improve app performance and user experience
Prevent fraud, abuse, and unauthorized access
Comply with legal and regulatory requirements
Communicate important updates or support messages
WE DO NOT SELL YOUR PERSONAL DATA.
3. Crypto & financial data
Your crypto and fiat balances are handled securely using industry-standard practices
Private keys are encrypted or stored using secure custody solutions
Transaction data is recorded for compliance, security, and support purposes
ZAPPY DOES NOT ACCESS OR USE YOUR FUNDS WITHOUT YOUR AUTHORIZATION.
4. Sharing your information
You have the right to:
Access and update your personal information
Request deletion of your account (subject to legal obligations)
Control notification and communication preferences
Opt out of non-essential marketing communications
You can manage most of these directly in the app.
6. Data security
We take security seriously and use:
Bank-grade encryption
Secure servers and access controls
Two-factor authentication (2FA)
Continuous monitoring and risk detection
NO SYSTEM IS 100% SECURE, BUT WE WORK HARD TO PROTECT YOUR DATA AT ALL TIMES.
7. Data retention
We keep your data only as long as needed to:
Provide our services
Meet legal, tax, and regulatory requirements
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
8. International users
Zappy may process data across different countries. Wherever your data is handled, we apply the same level of protection and security.
9. Changes to this policy
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you in the app or by email.
10. Contact us
If you have questions about privacy or data protection, contact us at:
Email: privacy@zappy.com